Effective November 8, 2026
Whole Home Water Co is operated by Larry Contreras, sole proprietor, also known as Paragon Water / Paragon H2O. This policy explains how we handle information collected through wholehomewaterco.com and our customer communications.
Information we collect
When you request a water test or contact us, we collect the information you provide, such as your name, phone, email, ZIP code, service interest, home ownership status, water source, and message. We also record your separate SMS consent choices, the associated disclosure text and version, the form URL, and the time of submission.
Our hosting provider may process technical information such as IP addresses and request details for delivery, security, and abuse prevention. The lead system uses a hashed, time-limited network identifier to limit abusive submissions. Please do not send payment details, government identifiers, or other sensitive personal information through the inquiry form.
How we use information
We use inquiry information to respond to requests, arrange water tests, prepare estimates, provide customer service, maintain records, and secure the website. We send customer-care texts only with the corresponding SMS consent and promotional texts only with separate marketing SMS consent. Form submission alone is not SMS consent.
Mobile information and SMS consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
We do not sell or rent your information. Service providers such as our hosting, customer-management, and communications providers may process information only as needed to operate services for us, subject to appropriate confidentiality and use restrictions. They may not use mobile information or consent for their own marketing. We may disclose information when legally required or to protect rights and security; we do not share SMS opt-in consent for third-party marketing.
Your SMS choices
Both SMS consent boxes are optional and unchecked by default. Consent is not a condition of purchase or submitting an inquiry. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe from texts or HELP for assistance. You can also call 469-990-3531 or email Larryc@paragonh2o.com to update your preferences. See our SMS Terms.
Cookies and third-party links
This site does not currently include advertising pixels or third-party analytics. Our hosting provider may use necessary security technologies. External sites have their own privacy practices.
Retention and security
We retain inquiry and consent records as needed for customer service, documenting consent, and applicable obligations. We use HTTPS and access controls, but no system can guarantee absolute security. Contact us to request access, correction, or deletion of your information; we may retain records needed for legal obligations or to honor opt-outs.
Children
Our services are intended for adults and homeowners. We do not knowingly collect information from children under 13.
Changes and contact
We may update this policy and will revise the effective date. For privacy questions, contact Larry Contreras at Larryc@paragonh2o.com or 469-990-3531, The Colony, Texas.